It sometimes takes a while to truly figure out if a new timepiece fits into your collection, and even when one surpasses all of your expectations, the perfect watch for you right now might not be the same one you want on your wrist for the rest of your life. Despite operating at a categorically accessible price point, RZE wants every single one of its customers to love their watch, and in order to guarantee 100% satisfaction, both now and in the future, the brand has rolled out a no-questions-asked return policy known as Trytanium, along with a Re-Verified program that buys back pre-owned RZE watches and offers them at a discount to new owners.
In many instances, you will immediately know within the first few days (or even hours) whether or not you are going to vibe with a new watch. That said, it can sometimes take a bit longer to truly establish a horological connection, and RZE’s Trytanium program is a no-questions-asked return policy that gives buyers 14 days from the point of delivery to wear their new timepiece and experience it in the metal. RZE is entirely confident in the value and quality of its watches; however, if a lasting connection fails to develop during the “try before you buy” window, buyers have the option of sending the watch back at any point during this two-week trial period for a refund.
All of RZE’s watches are crafted from titanium with a proprietary coating known as UltraHex, and this increases the surface hardness of the material up to 1,200 Hv, making it approximately five times more scratch-resistant than the stainless steel alloys traditionally used for watch cases. Recent buyers can freely enjoy their new watch without the worry of superficial blemishes from minor contact, and the brand’s Trytanium program aims to provide customers with ample time to get the true RZE ownership experience.
The watches that do not find permanent homes with their initial buyers get returned to RZE’s headquarters, where they are inspected, cleaned up, and prepared for the next chapter of their lives as part of the brand’s Re-Verified program. Along with serving as an outlet for returned watches, RZE’s Re-Verified program also buys back pre-owned timepieces that are no longer wanted by their owners, refurbishes them, and then makes them available to consumers at discounted prices. Owners who trade in their unwanted watches receive a credit that can be put toward a different timepiece of their choosing, or they can use it to purchase any of the other adventure-oriented gear RZE sells through its website.
Once a watch is traded in as part of RZE’s Re-Verified program, it gets inspected by a qualified watchmaker and serviced (when necessary) to restore it back to full functionality. While some Re-Verified watches may retain small cosmetic blemishes they received during their previous life, they are guaranteed to be free from all functional issues, along with more serious signs of wear like chipped crystals and damaged bracelets. Once a Re-Verified watch is ready for its next owner, RZE backs the refurbished timepiece with a renewed one-year warranty.
Re-Verified RZE watches are sold at a discount of 30% compared to their brand-new retail prices, and customers who trade in their unwanted timepieces receive a credit for 40% of the current retail value of that model. Additionally, the trade-in price of a Re-Verified watch is independent of how long its owner chooses to keep it within their collection, and RZE owners will receive the same trade-in value for their watches, regardless of whether they switch things up after just a few months, or if they wear the same watch every day for years until their lifestyle and preferences require them to get a different style of timepiece.
All RZE watches are eligible for the brand’s Re-Verified program, although depending on its current Re-Verified inventory and service department backlog, not all models may be accepted at all times. Along with catering to recent buyers who wish to keep their new watch longer than the 14-day Trytanium trial period, RZE’s Re-Verified program also accepts older models and discontinued colorways, which means that the Re-Verified section on the brand’s website has the potential to contain watches that are not otherwise available within its current-production catalog.
As a company dedicated to producing high-quality products, RZE does not need to capitalize on impulse purchases or uninformed buyers, and the brand has such a high degree of confidence in its watches that it offers a no-questions-asked return policy and will even buy back unwanted timepieces to ensure that these adventure-ready watches will always have a meaningful place within people’s lives. A reliable wristwatch made from high-quality materials is a practical tool that can last a lifetime, and RZE’s Trytanium and Re-Verified programs ensure that its customers will always love their watches, regardless of how their needs or personal preferences may change throughout the years. For more information on RZE watches and the brand’s Trytanium and Re-Verified programs, please visit the RZE website.
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