If so, I would like to know about it. I am assisting a major US national news source on a story regarding some of the problems in terms of customer service, as well as watch servicing at luxury watch companies and their retail stores. If you have had experiences with any of the major luxury watch companies that you feel were unacceptable or poorly handled, you could be helping out in a big way. Not only will you be helping other watch buyers and owners, but you’ll help send a powerful message to watch companies that customer service and post-sales support is an area they need to focus on more if they are currently in a poor state.

Share who the company you were dealing with was, what happened, if they did anything to help resolve it, and your overall feelings about the matter.

I don’t think your name or information will need to be used if you are written about, so don’t worry about that. To share your stories you can either comment on this post or contact me here. Many of you have had issues with watch companies if you’ve had to deal with them directly. My position has always been that watch companies are great at making watches, but often poor in other areas. Work like this helps to improve the companies that make the things we love. I am looking forward to hearing from you, and thanks for helping out on this project.